FAQ

Frequently Asked Questions (FAQ)

1. What is Gemiluna™?

Gemiluna™ is a home textile brand focused on creating stylish, comfortable, and thoughtfully designed pieces for modern living spaces. We offer home essentials that combine soft textures, elegant designs, and everyday practicality to help you create a warm and inviting home.

2. What types of products does Gemiluna™ offer?

Gemiluna™ offers a variety of home textile products, including:

✨ Decorative cushion covers
✨ Throw blankets
✨ Bed runners
✨ Soft home accents
✨ Other textile essentials designed for comfortable living spaces

Our collections are created to complement different interior styles, from modern and minimalist to cozy and timeless.

3. Where does Gemiluna™ ship?

We currently provide shipping services to customers in multiple regions, including the United States and other international destinations.

Available shipping options and estimated delivery times will be shown during checkout.

4. How long does it take to receive my order?

Orders typically require 2–4 business days for processing before shipment.

After processing, estimated delivery times are:

• United States: 10–15 business days
• Canada / United Kingdom / Australia: 11–16 business days
• Other international locations: 15–20 business days

Please note that delivery times may vary due to carrier conditions, holidays, weather, or customs procedures.

5. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with tracking information.

Please allow 1–3 business days for tracking updates to become available after shipment.

If your tracking information has not updated immediately, your package may still be moving through the shipping process.

6. What payment methods do you accept?

Gemiluna™ accepts secure payment methods through our checkout system, including:

💳 Major credit and debit cards
🅿️ PayPal

All transactions are processed securely in United States Dollars (USD).

7. Can I change or cancel my order after placing it?

We begin preparing orders quickly after purchase.

If you need to update your order information or request cancellation, please contact us at:

service@gemiluna.com

within 12 hours of placing your order.

Once your order enters the processing stage, changes or cancellations may no longer be possible.

8. What is your return policy?

Gemiluna™ offers a 30-day return period after your order is delivered.

To be eligible for a return:

✨ The item must be unused and in original condition
✨ Original packaging should be included when possible
✨ Proof of purchase is required

Please contact our support team before sending any return.

9. What if my order arrives damaged or incorrect?

We recommend checking your package after delivery.

If your item arrives damaged, defective, or incorrect, please contact us with:

• Your order information
• A description of the issue
• Photos of the product if needed

Our team will review your request and assist you with the next steps.

10. How should I care for my Gemiluna™ products?

Care instructions may vary depending on the specific textile product.

For the best results:

🧺 Follow the care instructions provided with your item
🧼 Use gentle cleaning methods when recommended
🌿 Store textiles in a clean, dry place when not in use

Proper care helps maintain the appearance and texture of your home textiles.