Frequently Asked Questions
Everything You Need to Know Before and After Your Order
Shopping for a new wardrobe piece should feel inspiring rather than complicated. We've gathered answers to common questions about Gemiluna™ products, sizing, payments, shipping, returns, refunds, tracking, and customer support so you can find helpful information quickly.
Style Support From Checkout to Delivery
Whether you're deciding which piece to choose, waiting for an order to arrive, or need help after delivery, our customer service team is here to make the process as clear and straightforward as possible.
Shop
Find guidance about product details, sizing, colors, and payment methods before completing your purchase.
Track
Learn about processing times, shipping estimates, tracking updates, and international delivery.
Support
Review our return process, refund timing, damaged-item guidance, and ways to contact Gemiluna™ Customer Care.
Gemiluna™ FAQ
What is Gemiluna™?
Gemiluna™ is a women's fashion brand focused on refined, contemporary clothing with clean silhouettes, feminine details, and versatile styling for modern wardrobes.
How do I choose the right size?
We recommend reviewing the sizing information shown on the individual product page before placing your order.
Because fit can vary between silhouettes and garment constructions, comparing the listed measurements with a similar piece you already own can help you make a more informed choice.
Will the color look exactly the same as it does online?
We make reasonable efforts to present product colors accurately. However, small differences may occur because of lighting, photography, screen brightness, display settings, and device calibration.
How long does order processing take?
Most Gemiluna™ orders are prepared within 2–4 business days.
During holidays, promotional periods, or other high-volume times, processing may take up to 5 business days.
How much is shipping?
A flat $5.99 shipping fee applies to each order unless another shipping arrangement is specifically displayed during checkout.
How long will my order take to arrive?
Estimated transit times after processing are:
- United States: 10–15 business days
- Canada / United Kingdom / Australia: 11–16 business days
- Other international destinations: 15–20 business days
These are estimated delivery windows and are not guaranteed arrival dates.
How can I track my order?
Once shipment information becomes available, tracking details will be sent to the email address associated with your order.
Tracking systems may take approximately 1–3 business days to display the first update after a label has been created.
Why is my tracking information not updating?
A temporary gap in tracking updates does not necessarily mean that your parcel has stopped moving.
Some carriers scan packages only at selected transit points. Please allow several business days for the next update to appear.
Can I change or cancel my order?
If you need to request an address correction or cancellation, please contact us within 12 hours after placing your order.
We will make reasonable efforts to assist, but changes cannot be guaranteed once fulfillment has started.
Can one order arrive in multiple packages?
Yes. Some products may be prepared from different fulfillment locations.
When this happens, items from the same order may arrive separately and may receive different tracking numbers.
Do international customers need to pay customs fees?
International orders may be subject to customs duties, import taxes, or other charges determined by the destination country.
Unless these charges are specifically included during checkout, they are generally the responsibility of the recipient.
What payment methods does Gemiluna™ accept?
Available payment methods are displayed during checkout and may include PayPal and supported credit or debit cards.
Unless another currency is displayed during checkout, transactions are processed in United States Dollars (USD).
Does Gemiluna™ store my credit card information?
Gemiluna™ does not directly store your complete credit or debit card number on its own servers.
Payment credentials are handled through the applicable authorized payment-processing service.
What is the Gemiluna™ return policy?
Eligible return requests may be submitted within 30 days after delivery.
Returned garments should generally remain unworn, unused, unwashed, unaltered, and in their original condition, with original tags and packaging where applicable.
How do I start a return?
Contact us at service@gemiluna.com before sending merchandise anywhere.
Please include your order number, the item involved, and the reason for the return request.
If approved, we will provide the applicable return instructions.
Can I exchange an item for another size or color?
Because size, color, and style availability can change, the most efficient option is generally to complete an eligible return for the original item and place a separate order for your preferred replacement.
How long does a refund take?
Once an authorized return is received and approved, please allow up to 10 business days for refund processing.
Banks and payment providers may require additional time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved, please contact our customer service team.
What should I do if my item arrives damaged or incorrect?
Please contact us as soon as possible and include your order number, a description of the issue, and clear photographs of the item and packaging when relevant.
For shipping-related damage, please contact us within 72 hours of delivery whenever possible.
How should I care for my Gemiluna™ clothing?
Care requirements can vary depending on the fabric and garment construction.
Please follow the care instructions provided with the product whenever available to help maintain its appearance and shape.
How can I contact Gemiluna™ Customer Care?
You can contact our customer service team by email at:
Customer Support Hours:
Monday – Friday
9:00 AM – 6:00 PM (EST)
If your question relates to an existing purchase, please include your order number in your message.
Our Customer Care Team Is Here
If you cannot find the answer you need above, contact Gemiluna™ Customer Care. For order-related questions, including your order number will help us review your request more efficiently.
service@gemiluna.com