Contact Us

Official Business Information

Gemiluna™ Store Operator

Company Name Shenzhen Suoyuan Selected Smart Technology Co., Ltd.
Company Email service@gemiluna.com
Company Address Room 503, No. 603 Jihua Road, Bantian Community, Bantian Street, Longgang District, Shenzhen
Brand Ownership Gemiluna™ is owned and operated by Shenzhen Suoyuan Selected Smart Technology Co., Ltd.
Phone +86 18870550774
Owner Zhou Jun
Customer Service Hours 24/7 — 24 hours a day, 7 days a week
Gemiluna™ Customer Care

Contact

Here When You Need Us

Questions About Your Order or Your Next Look?

Shopping online should feel simple from the moment you discover a piece you love to the moment it arrives. If you have a question about an order, sizing, a product detail, delivery, returns, or anything else related to your Gemiluna™ experience, our customer service team is available to help.

24/7 Customer Support

Support That Fits Around Your Schedule

Gemiluna™ customer service is available 24 hours a day, 7 days a week. You can reach us whenever you need assistance, whether you are choosing between styles before ordering or following up on a purchase that is already on its way.

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Email

Send customer service and order-related questions to:

service@gemiluna.com

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Phone

For additional contact:

+86 18870550774

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Availability

Customer Service Hours:

24 hours a day
7 days a week

What Can We Help You With?

Every customer question is different, so you do not need to worry about finding the perfect department before contacting us. Simply send us the details of your request and our team can review it.

Order & Delivery Questions Contact us regarding order status, shipping updates, tracking, delivery questions, or other concerns relating to an existing order.
Product & Sizing Guidance Have a question about a garment, fit, color, styling detail, or product description? Send us the product name and your question.
Returns & Refunds If you would like to request a return or need help understanding refund status, contact us before sending merchandise back.
General Customer Care For other questions about Gemiluna™, your account, or your shopping experience, our team will be glad to review your message.

Already Placed an Order?

If your message relates to an existing purchase, including a few order details can help us identify the transaction and understand your request more efficiently.

Please Include Your Order Number

When possible, include your order number, the email address used during checkout, the name of the relevant item, and a brief explanation of what you need help with. If the issue involves visible damage or an incorrect item, photographs may also help us review the situation.

Company Information

Gemiluna™ is owned and operated by Shenzhen Suoyuan Selected Smart Technology Co., Ltd.

Registered Address:
Room 503, No. 603 Jihua Road,
Bantian Community, Bantian Street,
Longgang District, Shenzhen

Please note that customers should contact our service team before sending returns. A registered company address should not automatically be treated as an authorized return destination unless our customer service team has specifically instructed you to use it.

Gemiluna™ Customer Care

We Look Forward to Hearing From You

Thank you for choosing Gemiluna™. Whether you are preparing for your first purchase or need assistance after delivery, we value the opportunity to help make your shopping experience clearer, easier, and more enjoyable.