Privacy Policy

Gemiluna™ Privacy & Trust

Privacy Policy

Your Information, Handled Thoughtfully

Privacy Should Feel as Considered as Your Shopping Experience

At Gemiluna™, we value the trust you place in us when browsing our collections, placing an order, or contacting our customer care team. This Privacy Policy explains what information may be collected through our store, why it may be used, when it may be shared with service providers, and the choices available to you.

Last Updated: August 19, 2026

Data Controller / Store Operator

Shenzhen Suoyuan Selected Smart Technology Co., Ltd.

Gemiluna™ is operated by Shenzhen Suoyuan Selected Smart Technology Co., Ltd. Our online store uses Shopify and other service providers to support ecommerce functions such as checkout, payment processing, fulfillment, analytics, security, and customer service.

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Collect

We collect information needed to operate the store, fulfill purchases, support customers, and understand website activity.

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Protect

We use reasonable safeguards and established service providers to help protect information handled through our ecommerce systems.

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Choose

Depending on your location, you may have rights relating to access, correction, deletion, or certain advertising and sharing activities.

1. Information We May Collect

The information available to us depends on how you interact with Gemiluna™.

Information You Provide

Shopping & Account Details

  • Name
  • Email address
  • Telephone number when provided
  • Shipping address
  • Billing address
  • Order and purchase history
  • Account information
  • Customer service communications
Collected During Website Use

Technical & Interaction Data

  • IP address
  • Browser and device information
  • Operating system
  • Pages viewed
  • Referring website or campaign
  • Shopping and checkout interactions
  • Cookie and similar technology identifiers
Payment Information

Payment credentials are generally handled through the applicable payment provider used during checkout. Gemiluna™ does not directly store your complete credit or debit card number on its own servers.

2. Why We Use Information

Personal information may be used when reasonably necessary to provide, maintain, and improve the Gemiluna™ shopping experience.

Order Fulfillment To process purchases, arrange shipment, provide order confirmations, issue tracking updates, and handle returns or refunds.
Customer Care To respond to product questions, order inquiries, delivery concerns, return requests, and other support communications.
Store Improvement To understand how customers interact with our website and improve navigation, merchandising, performance, and product presentation.
Security & Fraud Prevention To identify suspicious activity, protect accounts, reduce fraudulent transactions, and support store security.
Marketing Where permitted, information may be used to provide product updates, promotional communications, or advertising related to Gemiluna™.
Legal & Business Purposes Information may be processed when necessary to comply with legal obligations, enforce agreements, or protect legitimate rights.
Information Security

3. How We Work to Protect Your Information

We use reasonable administrative, technical, and organizational measures intended to reduce the risk of unauthorized access, misuse, alteration, or disclosure of personal information.

Secure Checkout Checkout and payment information is handled through established ecommerce and payment-processing services.
Limited Access Personal information is accessed only when reasonably necessary for operational, support, fulfillment, or administrative purposes.
No Direct Full-Card Storage Gemiluna™ does not directly store complete payment-card credentials on its own servers.

4. Service Providers & Information Sharing

We may provide information to third parties when their services are reasonably necessary to operate our business.

These providers may include:

  • Shopify and ecommerce platform providers
  • Payment processors
  • Shipping and fulfillment partners
  • Customer service technology providers
  • Analytics providers
  • Fraud-prevention and security services
  • Advertising and marketing platforms
  • Professional advisers where appropriate

Information may also be disclosed where reasonably required by law, legal process, regulatory requests, fraud investigations, or protection of our rights and customers.

5. Advertising & Analytics

Depending on the services enabled for our store, advertising and analytics providers may use cookies, pixels, device information, or similar technologies to understand website activity, measure campaigns, or help provide advertisements that may be more relevant to visitors.

Meta Advertising and measurement services may include Facebook and Instagram technologies where enabled.
Google Google services may be used for analytics, advertising measurement, or other website functionality where enabled.
Other Providers Additional advertising, ecommerce, or analytics providers may be used depending on our current store configuration.

Third-party services operate according to their own privacy practices.

6. Cookies & Similar Technologies

Cookies and similar technologies help our website remember certain information and support functions such as shopping carts, checkout, analytics, security, and advertising.

Essential Cookies Used for functions necessary to operate the website, including checkout, shopping carts, security, and account access.
Analytics Cookies Help us understand how visitors interact with our website and where improvements may be useful.
Marketing Cookies May support campaign measurement and personalized or targeted advertising where permitted.
Managing Cookies

You can usually change cookie permissions through your browser or any privacy controls made available on our website. Blocking certain essential cookies may prevent some store features from working correctly.

7. Your Privacy Choices

Depending on where you live, applicable privacy laws may provide rights concerning your personal information.

These may include the ability to request:

  • Access to certain personal information
  • Correction of inaccurate information
  • Deletion of eligible personal information
  • Information about certain uses or disclosures
  • Withdrawal of consent where applicable
  • Opt-out from certain targeted advertising, sale, or sharing activities where legally available
Global Privacy Control

Where required by applicable law and supported by our website technology, recognized browser-based privacy signals such as Global Privacy Control may be processed as an eligible opt-out request.

Browser-based preferences may apply only to the browser or device from which the signal is sent.

8. California Privacy Information

California residents may have additional privacy rights under applicable California privacy laws.

Depending on which law applies and the nature of our data practices, qualifying users may be entitled to request information about personal information collected, request correction or deletion, or opt out of certain uses of personal information.

Requests may be submitted to service@gemiluna.com. We may request reasonable information to verify your identity before completing certain requests.

9. Children’s Privacy

Gemiluna™ is a general-audience fashion store and is not designed or marketed specifically to children under the age of 13.

We do not knowingly seek to collect personal information from children under 13 in circumstances where parental consent would be required.

If you believe that a child has provided personal information to us inappropriately, please contact service@gemiluna.com so that we can review the matter.

10. Email Communications

We may use your email address to send communications directly related to your purchase, including:

  • Order confirmations
  • Shipping and tracking updates
  • Return or refund communications
  • Customer service responses

Where permitted and where applicable consent has been obtained, we may also send promotional or product-related communications.

Marketing messages can be unsubscribed from using the unsubscribe option included in the applicable email.

11. Data Retention

Personal information may be retained for as long as reasonably necessary for the purpose for which it was collected.

This may include retaining information to:

  • Complete and document transactions
  • Provide customer support
  • Maintain accounting and business records
  • Prevent fraud or abuse
  • Resolve disputes
  • Comply with applicable legal obligations

Retention periods may vary depending on the type of information and applicable requirements.

12. International Processing

Because Gemiluna™ operates online and uses service providers that may operate internationally, personal information may be processed or stored outside the country where you reside.

Data-protection requirements may differ between jurisdictions. Where required, appropriate measures may be used to support lawful international processing.

13. Third-Party Websites

Our store may include links to independent websites, applications, or services.

Once you leave Gemiluna™, the privacy practices of the external service are governed by that provider's own policies. We encourage you to review their privacy information before providing personal information.

14. Updates to This Policy

We may revise this Privacy Policy from time to time to reflect changes in our business practices, website technology, service providers, or applicable requirements.

The current version will be posted on this page together with its latest revision date.

Gemiluna™ Privacy Support

Questions About Your Information?

For privacy questions, data-related requests, or questions regarding this Privacy Policy, please contact:

Email: service@gemiluna.com

Shenzhen Suoyuan Selected Smart Technology Co., Ltd.
Room 503, No. 603 Jihua Road
Bantian Community, Bantian Street
Longgang District, Shenzhen