Shipping Policy

At Gemiluna™, we believe the journey to your home is an important part of the experience. From careful preparation to final delivery, we are committed to making every order process clear, reliable, and convenient.

This Shipping Policy explains how your order is prepared, shipped, tracked, and delivered.

Our Delivery Approach

Gemiluna™ is dedicated to creating thoughtfully designed home textile essentials that bring comfort and style into everyday spaces.

To provide a wider selection of products while maintaining quality and efficiency, orders may be fulfilled through trusted production and distribution partners.

This fulfillment model allows us to:

✨ Offer carefully selected home products with modern designs

✨ Maintain efficient order handling and reliable delivery options

✨ Reduce unnecessary storage and improve the overall shopping experience

We appreciate your understanding and patience while we prepare your order with care.

1. Order Processing & Shipping Cost

Every Gemiluna™ order goes through a preparation process before shipment.

Order Processing Time:
Please allow 2–4 business days for order verification, product preparation, quality inspection, and packaging.

During Busy Periods:
Holiday seasons, promotions, or high-volume periods may require additional processing time of up to 5 business days.

Shipping Fee:
A standard flat shipping fee of $5.99 applies to all orders.

2. Estimated Delivery Schedule

Delivery times may vary depending on destination, carrier conditions, and fulfillment location.

Please note that estimated delivery windows are provided as a reference and are not guaranteed arrival dates.

We appreciate your patience as your order travels from our fulfillment partners to your doorstep.

3. Tracking Your Package

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please keep in mind:

✨ Tracking details may require 1–3 business days to become active

✨ Package movement updates may appear gradually depending on the carrier

✨ A temporary lack of tracking updates does not always indicate a delivery issue

Your order remains in transit while moving through the shipping process.

4. International Orders, Duties & Taxes

For international shipments, orders may be delivered under DDU (Delivered Duty Unpaid) terms.

Customers may be responsible for:

• Applicable customs charges

• Import duties

• Local taxes or fees required by their country

Gemiluna™ is unable to control customs procedures or delays caused by local authorities, as regulations vary between regions.

5. Changes, Address Updates & Cancellations

We begin preparing orders promptly after purchase to ensure efficient delivery.

If you need to update your shipping information or request cancellation, please contact us at:

service@gemiluna.com

within 12 hours of placing your order.

Once an order has entered the fulfillment process, changes or cancellations may no longer be available.

6. Missing, Lost, or Damaged Orders

We want your Gemiluna™ experience to be enjoyable from start to finish.

Damaged Items:
If your package arrives with visible damage, please contact us within 72 hours and provide supporting photos. Our team will review the situation and assist with the next steps.

Lost Packages:
If the shipping carrier confirms that your package has been lost during transit, we will work with you to find a suitable solution.

Thank you for choosing Gemiluna™.

We appreciate your trust and look forward to bringing comfort, style, and warmth into your home.