Shipping Policy
Thoughtful Delivery for Every Gemiluna™ Order
From discovering a new favorite piece to opening your package at home, we want every stage of your Gemiluna™ experience to feel clear and considered. This policy explains how we prepare orders, arrange delivery, provide tracking, and assist when a shipment does not go as expected.
Fashion Prepared With Care, Wherever You Are
Our collections may be fulfilled through selected production and distribution partners depending on item availability and your delivery destination. This flexible approach allows us to offer a wider variety of women's apparel while keeping each order connected to the fulfillment location best suited to prepare it.
Processing
Most orders are prepared within 2–4 business days. During high-volume periods, preparation may require up to 5 business days.
Shipping Fee
A simple flat shipping fee of $5.99 applies to each order, keeping delivery costs clear before you complete checkout.
Tracking
Once shipping information becomes available, we will send your available tracking details by email so you can follow your package.
1. Order Preparation
After your order is successfully submitted, it enters our preparation process. During this stage, the relevant items are organized for fulfillment, checked against the order information, and prepared for shipment.
- Standard order processing usually requires 2–4 business days.
- Holidays, seasonal promotions, and other periods of increased order volume may extend preparation to approximately 5 business days.
- Saturdays, Sundays, and applicable public holidays are not counted as regular business days.
2. Estimated Delivery Times
Transit time depends on the destination, fulfillment location, carrier route, and local delivery conditions. The estimates below begin after the order has completed processing and has been handed to the shipping network.
These delivery windows are estimates rather than guaranteed arrival dates. Weather, carrier disruptions, customs procedures, local holidays, and other circumstances outside our direct control may occasionally extend transit time.
3. Following Your Shipment
When your order has been dispatched and shipment information becomes available, a shipping confirmation will be sent to the email address provided with your purchase.
- Tracking systems may require approximately 1–3 business days before the first movement appears.
- A tracking number that temporarily shows limited information does not automatically mean the shipment has stopped moving.
- Carrier scans may appear only at selected points during the delivery journey.
4. International Customs & Import Charges
International packages may be reviewed by customs authorities in the destination country. Import requirements differ from one region to another.
Unless an applicable charge is specifically included at checkout, customs duties, import taxes, or similar government-assessed charges are the responsibility of the recipient.
Customs processing may also add additional time to delivery. Gemiluna™ does not control the assessment or timing of charges imposed by local authorities.
Need to Make an Adjustment?
If you notice an incorrect delivery address or wish to request a cancellation, email service@gemiluna.com within 12 hours of placing your order. We will make reasonable efforts to help, but changes cannot be guaranteed once fulfillment has begun.
Your Order May Arrive Separately
When items are available from different fulfillment locations, one order may be divided into multiple shipments. Separate parcels may arrive on different days and may receive individual tracking information.
If Something Goes Wrong
Damaged During Delivery
If an item arrives with shipping-related damage, please contact us within 72 hours of delivery. Include your order number and clear photographs of the item and packaging when applicable so our team can review the situation and provide an appropriate resolution.
Confirmed Lost in Transit
If the shipping carrier officially confirms that your package has been lost while in transit, contact our support team. After verification, we will assist with an appropriate resolution, including a replacement where applicable.
5. Please Check Your Delivery Details
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If a package is delayed, returned, or delivered incorrectly because the shipping information provided at checkout was incomplete or inaccurate, please contact us so we can review the available options.
If you notice an address error shortly after placing your order, contact us within the 12-hour modification period whenever possible.
Questions About Your Delivery?
If you need assistance with processing, shipment tracking, delivery, or another order-related question, contact us at service@gemiluna.com . Please include your order number whenever possible so our team can locate your purchase more efficiently.