Return & Refund Policy
At Gemiluna™, your satisfaction is important to us. We want you to feel confident when choosing our home textile collections, and we are committed to providing a clear and supportive return experience.
This policy explains the conditions, process, and guidelines for returns, exchanges, and refunds.
1. Return Period & Requirements
We provide a 30-day return window after the delivery date of your order.
To qualify for a return, items must meet the following requirements:
✨ The product must be in its original condition
✨ The item must be unused and unwashed
✨ The original packaging should be included when possible
✨ Proof of purchase or order information must be provided
Products that do not meet these conditions may not be eligible for return.
2. How to Request a Return
To begin a return request, please contact our customer support team:
Email:
service@gemiluna.com
Please include your order details and the reason for your return request so our team can assist you efficiently.
Once your return request is reviewed and approved:
• Return instructions will be provided
• Additional information about the return process will be shared
• Please wait for return authorization before sending any items back
Items returned without prior approval may not be accepted.
3. Damaged, Incorrect, or Defective Items
Please check your order carefully after delivery.
If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.
To help us resolve the issue quickly, please provide:
• Your order information
• A description of the issue
• Photos showing the condition of the item when necessary
Our team will review your request and provide an appropriate solution.
4. Items Not Eligible for Return
Certain products may not qualify for returns, including:
• Items that have been used, washed, or altered
• Personalized or specially customized products
• Gift cards
• Clearance or final sale items
• Products returned without original condition or packaging
If you are uncertain whether your purchase qualifies for a return, please contact us before sending the item back.
5. Exchanges
If you would like to receive a different item, color, or style, we recommend returning the original product according to our return process and placing a new order after the return has been approved.
This helps ensure you receive the replacement item as quickly as possible.
6. Refund Process
After your returned item arrives and is inspected, we will send you an update regarding your refund status.
If approved:
✨ Refunds will be issued to the original payment method
✨ Processing may take up to 10 business days
✨ Your bank or payment provider may require additional time before the funds appear in your account
If you have not received your refund after the expected processing period, please contact us at:
7. Return Shipping Information
Please contact Gemiluna™ before returning any item.
A return confirmation or instructions must be received before shipping your package.
Unauthorized returns may not be processed.
Customer Support
For any questions regarding returns, refunds, or order concerns, please reach out to:
Email:
service@gemiluna.com
Thank you for choosing Gemiluna™.
We appreciate your trust and are dedicated to making your shopping experience simple, comfortable, and enjoyable.