Overview

In these Terms, “Gemiluna™,” “we,” “our,” and “us” refer to the online store operated by Shenzhen Suoyuan Selected Smart Technology Co., Ltd. “You” refers to the visitor, customer, account holder, or other person accessing the Services.

Our Services may include product pages, checkout, customer accounts, website content, communication tools, promotional features, and other functionality made available through our online store.

The store is hosted using Shopify technology. Shopify provides the ecommerce infrastructure used to make the store available, but purchases from Gemiluna™ are transactions between you and Gemiluna™, subject to these Terms and applicable law.

Section 1 — Eligibility, Access & Accounts

You may use the Services only if you are legally able to enter into agreements under the law applicable to you. If you permit a minor to use the Services through a device or account under your control, you are responsible for that use where permitted by law.

When creating an account, placing an order, or communicating with us, you agree to provide information that is reasonably accurate, current, and complete.

You are responsible for safeguarding account credentials and for activity carried out through your account. Account credentials should not be transferred, sold, or intentionally shared in a way that permits unauthorized use.

Section 2 — Product Information

We make reasonable efforts to describe and display our products clearly. However, photographs, colors, proportions, textures, and other visual details may appear differently depending on lighting, photography, browser settings, display calibration, and the device used to view the website.

Product descriptions, availability, specifications, sizing information, prices, and other details may be updated when reasonably necessary.

We may discontinue a product, revise available quantities, or limit availability by region, customer, transaction, or other legitimate operational considerations where permitted by law.

Section 3 — Orders & Acceptance

Submitting an order is a request to purchase the selected products. Receipt of an order confirmation does not necessarily mean that an order has been finally accepted.

Orders may remain subject to payment authorization, inventory availability, fraud screening, address validation, or other reasonable checks.

We may decline or cancel an order where reasonably necessary, including where there is a payment issue, suspected misuse, pricing or inventory error, or an inability to fulfill the order.

If we cancel an order after payment has been collected, any eligible amount will be handled according to the applicable payment and refund process.

Section 4 — Pricing, Currency & Billing

Product prices and promotions may change from time to time. The amount applicable to your order will be the amount presented during checkout, subject to correction of obvious pricing or technical errors where permitted by law.

Unless the checkout displays another supported currency, transactions are processed in United States Dollars (USD).

Taxes, shipping charges, import costs, duties, or other amounts may be added where applicable and will be handled according to the information presented during checkout or in our relevant policies.

You agree that the billing and payment information supplied for your purchase is accurate and that you are authorized to use the selected payment method.

Section 5 — Shipping & Delivery

Shipping timeframes shown by Gemiluna™ are estimates unless explicitly stated otherwise.

Actual delivery may be affected by carriers, destination, customs, weather, holidays, high-volume periods, address issues, or other events outside our reasonable control.

For detailed information about processing times, shipping fees, tracking, estimated transit times, and international delivery, please review our Shipping Policy.

Section 6 — Returns, Exchanges & Refunds

Returns, refunds, and exchanges are governed by the Return & Refund Policy published on our store.

Customers should contact Gemiluna™ before sending merchandise back. Sending an item to a company address without return authorization does not automatically create an accepted return.

Eligibility may depend on the condition of the item, timing of the request, product type, original packaging, tags, and other requirements stated in the applicable Return & Refund Policy.

Section 7 — Intellectual Property

Unless otherwise stated, the content made available through the Gemiluna™ website — including brand elements, text, designs, graphics, photographs, product presentation, videos, page layouts, and other materials — is owned by or licensed to Gemiluna™ or the relevant rights holder.

You may use website content for ordinary personal, non-commercial browsing and shopping purposes.

Without appropriate authorization, you may not reproduce, commercially exploit, republish, distribute, modify, systematically extract, or create derivative commercial materials from protected website content.

Section 8 — Third-Party Tools & Services

Some website functionality may depend on tools or services supplied by third parties, such as payment processors, analytics providers, fulfillment providers, advertising services, or ecommerce applications.

Where you choose to use a third-party service, separate terms or privacy practices from that provider may apply.

Gemiluna™ does not control every feature, policy, or availability decision made by independent third-party providers.

Section 9 — External Links

Our website may contain links to websites, applications, platforms, or services operated by third parties.

External websites operate independently from Gemiluna™. We encourage you to review their applicable terms, privacy notices, and other policies before using them or completing transactions with them.

Section 10 — Shopify Platform

Gemiluna™ uses Shopify technology to operate portions of its ecommerce experience.

Shopify supplies ecommerce infrastructure and may process certain information in connection with operation of the platform. However, products offered by Gemiluna™ are sold by Gemiluna™ rather than Shopify.

Any rights or obligations that apply between you and Shopify separately are governed by Shopify's own applicable terms and policies.

Section 11 — Privacy

Personal information collected through the Services is handled in accordance with the Gemiluna™ Privacy Policy and applicable privacy requirements.

Because we use ecommerce and other service providers, personal information may also be processed by providers that support payment, hosting, analytics, fulfillment, customer service, security, or other store functions.

Please review our Privacy Policy and Your Privacy Choices page for more information.

Section 12 — Reviews, Feedback & Submissions

If you voluntarily provide product reviews, suggestions, comments, photographs, ideas, or other submissions, you confirm that you have the right to provide that material.

Where legally permitted, you grant us a non-exclusive, worldwide, royalty-free license to use, display, reproduce, adapt, and distribute the submitted content for legitimate store, customer service, operational, or promotional purposes.

You must not submit material that infringes another person's rights, impersonates another person, contains unlawful content, or introduces malicious software.

Section 13 — Errors & Corrections

From time to time, the website may contain typographical mistakes, outdated information, technical errors, inaccurate availability data, or other unintended omissions.

Where permitted by law, we may correct errors, update information, or take reasonable action regarding an affected order when inaccurate website information materially impacts the transaction.

Section 14 — Prohibited Use

You may not use the Services for unlawful, fraudulent, abusive, disruptive, or unauthorized purposes.

Examples of prohibited conduct include:

• Violating applicable laws or another person's legal rights
• Attempting unauthorized access to systems or accounts
• Uploading malware, viruses, or harmful code
• Fraudulent payment or order activity
• Scraping or automated extraction that interferes with the Services
• Impersonating another individual or organization
• Using the Services to distribute spam or misleading communications
• Interfering with security or normal website functionality

Section 15 — Suspension & Termination

We may restrict, suspend, or terminate access to portions of the Services where reasonably necessary because of suspected misuse, unlawful activity, security risks, violation of these Terms, or other legitimate operational reasons.

Provisions that by their nature are intended to survive termination — including intellectual property, payment obligations, disclaimers, liability provisions, and dispute-related provisions — may continue to apply after access ends.

Section 16 — Disclaimer of Warranties

To the extent permitted by applicable law, website functionality and informational content may be provided on an “as available” basis.

We do not promise that every feature will always be uninterrupted, error-free, or available at all times.

Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded or limited.

Section 17 — Limitation of Liability

To the fullest extent permitted by applicable law, Gemiluna™ and its service providers will not be responsible for indirect, incidental, special, punitive, or consequential losses arising solely from use of the Services where such exclusions are legally permitted.

Nothing in these Terms is intended to exclude liability that cannot lawfully be excluded, including any mandatory consumer protections that apply in your jurisdiction.

Section 18 — Indemnification

Where permitted by law, you agree to be responsible for claims, losses, or reasonable costs arising directly from your unlawful misuse of the Services, violation of these Terms, or infringement of another person's rights.

Section 19 — Severability

If a particular provision of these Terms is found to be invalid or unenforceable, that provision may be limited or removed to the minimum extent necessary while the remaining provisions continue in effect, where permitted by applicable law.

Section 20 — No Waiver & Entire Agreement

If we do not immediately enforce a particular provision, that does not automatically mean we have permanently waived the right to enforce it.

These Terms, together with the store policies referenced within them, form the agreement governing your use of the Services to the extent permitted by law.

Section 21 — Assignment

You may not transfer obligations under these Terms to another person without our consent where such consent is legally required.

Gemiluna™ may transfer rights or obligations associated with the operation of the business where legally permitted, including in connection with restructuring, acquisition, or transfer of business operations.

Section 22 — Governing Law

These Terms are governed by the laws applicable to the store operator and the relevant transaction, subject to any mandatory consumer rights or jurisdictional protections that apply to you.

Section 23 — Changes to These Terms

We may update these Terms from time to time to reflect changes in our store, services, policies, technology, legal obligations, or business operations.

Updated Terms will be posted on this page. Where required by applicable law, material changes will be communicated in an appropriate manner.

Continued use of the Services after an updated version becomes effective may constitute acceptance where permitted by law.

Section 24 — Contact Information

Questions regarding these Terms of Service may be directed to Gemiluna™ Customer Care.

Email: service@gemiluna.com

Phone: +86 18870550774

Company:
Shenzhen Suoyuan Selected Smart Technology Co., Ltd.

Address:
Room 503, No. 603 Jihua Road,
Bantian Community, Bantian Street,
Longgang District, Shenzhen

Customer Service:
24 hours a day, 7 days a week