Terms of Service

Overview

Welcome to Gemiluna™.

These Terms of Service (“Terms”) describe the rules, conditions, and guidelines that apply when you access or use our website, browse our collections, or purchase products from our online store.

Throughout these Terms, the words “we,” “us,” and “our” refer to Gemiluna™. Our website, including all content, products, features, services, and shopping functions, is provided to offer customers a convenient and enjoyable online shopping experience.

By visiting our website, placing an order, or using any of our services, you acknowledge that you have read, understood, and agreed to these Terms, as well as our Privacy Policy.

If you do not agree with these Terms, please discontinue use of our website.

SECTION 1 — Website Access & Customer Information

By using our website, you confirm that you meet the legal age requirements in your location or have received permission from a parent or legal guardian when required.

When shopping with Gemiluna™, you may be asked to provide information such as:

• Name and contact details
• Shipping information
• Billing information
• Payment details

You agree that all information provided is accurate, complete, and current.

You are responsible for maintaining the security of any account information associated with your use of our website and for all activities completed through your account.

SECTION 2 — Product Information

At Gemiluna™, we make every effort to present our products accurately, including descriptions, images, colors, and product details.

However, please understand that:

• Screen settings and device displays may affect how colors appear

• Actual product appearance may vary slightly from images shown online

• Product details, availability, and pricing may be updated without prior notice

We reserve the right to modify, replace, or discontinue products at any time.

SECTION 3 — Orders & Purchase Agreement

When you submit an order through our website, you are making a request to purchase products from Gemiluna™.

All orders are subject to review and acceptance.

We reserve the right to:

• Refuse or cancel orders when necessary

• Limit quantities purchased

• Correct errors related to pricing, availability, or product information

An order is considered accepted only after payment has been successfully processed and confirmation has been provided.

All purchases are intended for personal use and may not be resold or exported for unauthorized commercial purposes.

SECTION 4 — Pricing & Payment Information

All product prices displayed on our website are subject to change at any time.

The final price charged will be the amount shown during checkout confirmation.

Prices may not include:

• Shipping fees

• Applicable taxes

• Customs charges or import fees

You agree to provide accurate payment and billing information when completing a purchase.

By submitting payment information, you confirm that:

• You are authorized to use the selected payment method

• Your payment details are valid and accurate

• You accept all charges associated with your order

SECTION 5 — Shipping & Delivery

Gemiluna™ works with trusted fulfillment and shipping partners to deliver your orders.

Delivery times shown on our website are estimates only and may be affected by:

• Carrier delays

• Weather conditions

• Customs procedures

• Events outside our reasonable control

Once your order has been transferred to the shipping carrier, delivery responsibility is handled according to the carrier’s shipping process.

Please review our Shipping Policy for additional details.

SECTION 6 — Intellectual Property Rights

All content available through Gemiluna™, including but not limited to:

• Brand names and logos

• Website designs

• Product images

• Text and graphics

• Marketing materials

is owned by Gemiluna™ or used with proper authorization and is protected by applicable intellectual property laws.

You may use our website only for personal, non-commercial purposes.

You may not copy, reproduce, modify, distribute, or use our content without prior written permission.

SECTION 7 — Third-Party Services

Our website may include links, tools, or services provided by third-party companies.

Gemiluna™ does not control or guarantee the accuracy, security, or availability of third-party services.

Your use of third-party websites or tools is subject to their own terms and policies.

We are not responsible for any issues arising from third-party services.

SECTION 8 — Privacy & Personal Information

Your personal information is handled according to our Privacy Policy.

By using our website, you acknowledge that information submitted through our services may be processed by trusted service providers necessary for:

• Order fulfillment

• Payment processing

• Website operation

• Customer support

We take reasonable steps to protect your information and provide a secure shopping experience.

SECTION 9 — Customer Feedback

If you submit reviews, comments, suggestions, photos, or other content to Gemiluna™, you grant us permission to use that content for business purposes, including improving our services and promoting our products.

You confirm that:

• Your submitted content belongs to you

• Your content does not violate third-party rights

• Your feedback does not contain unlawful or inappropriate material

Gemiluna™ reserves the right to remove content that violates these Terms.

SECTION 10 — Website Errors & Updates

Occasionally, our website may contain incorrect information, including:

• Product descriptions

• Pricing details

• Promotions

• Availability information

We reserve the right to correct errors, update information, or cancel orders affected by inaccurate information.

SECTION 11 — Prohibited Activities

You agree not to use our website for activities that:

• Violate applicable laws or regulations

• Infringe upon intellectual property rights

• Attempt to damage website functionality

• Introduce harmful software or unauthorized access

• Collect personal information from other users without permission

Gemiluna™ reserves the right to restrict access or terminate accounts involved in prohibited activities.

SECTION 12 — Disclaimer

Our website and products are provided on an “as available” basis.

While we strive to provide accurate information and reliable services, Gemiluna™ does not guarantee that:

• Website access will always be uninterrupted

• All information will be completely error-free

• Products will meet every individual expectation

Your use of our website is at your own discretion.

SECTION 13 — Limitation of Liability

To the fullest extent permitted by law, Gemiluna™ shall not be responsible for indirect, incidental, or consequential damages resulting from:

• Website use

• Product purchases

• Service interruptions

• External circumstances beyond our control

SECTION 14 — Indemnification

You agree to protect and hold Gemiluna™, its partners, employees, and service providers harmless from claims, damages, or expenses resulting from:

• Your violation of these Terms

• Your misuse of our website

• Your violation of applicable laws or third-party rights

SECTION 15 — Changes to These Terms

Gemiluna™ may update these Terms of Service from time to time.

Any changes will be posted on this page with the updated effective date.

Your continued use of our website after changes are posted means you accept the revised Terms.

SECTION 16 — Contact Information

If you have questions regarding these Terms of Service, please contact us:

Email:
service@gemiluna.com

Company Name:
Puning Meixi Network Technology Co., Ltd.

Thank you for choosing Gemiluna™.

We appreciate your trust and look forward to creating a more comfortable and beautiful home experience with you.